Adhore’s Party Rental Policy
Payment: Required at the time rental item is picked up. A down payment is required at time of the reservation unless prior credit has been established. Orders for delivery must be paid in full prior to delivery. Visa, Master- Card, American Express, Local Checks or Cash are accepted online as an optional way to pay. A valid driver’s license or other official picture ID may also be required.
Pricing: For weekday events, you may keep party items for 48 hours. For weekend events, you may pick-up party items on Friday and return them on Monday before 4 pm. for a one-day charge. Delivery and pick up is an additional charge and depends on the distance of the location.
Special arrangements must be made if you desire to have items that will be used for more than one day. Prices are subject to change without notice. The rental charge is applicable for all rental items picked-up or delivered whether or not those items are used, we charge for time out, not time used.
Deposits: Deposits are required on some items for reservation and will be applied to the total rental due. Rental charges are collected in advance on all items. Deposits may be paid by cash or credit card and will be refunded when items are returned undamaged, clean and on time.
Delivery and Pick-Up: Delivery and pick-up service is available for an additional charge (depending on location). This is for “tailgate” delivery, which means our driver will unload your order to a single, convenient ground level location, such as a garage, front door or driveway unless previously arranged and billed. Our driver will unload and stack your order, but will not carry it inside and set up. After use, your order should be repacked and restacked in the same location as delivered.
All items used for food should be rinsed food-free and repacked in the same containers as delivered. Tables, chairs, and boxes are not weather-proof, please do not expose them to rain or harsh weather. The customer is responsible for the security and safe-keeping of all rental items from the time of delivery to the time of return.
There will be replacement charges assessed for all broken, damaged or missing items.
Equipment Breakdowns: We strive to keep our products in clean working condition at all times. If you ever have any problems or questions about the items that you rent, please call us right away. Many problems can be solved over the phone. We will do everything possible to help you in a timely and efficient manner.
Note: These policies do not supersede what is stipulated in the signed rental contract.